For The Team
I worked as a host for a mom-and-pop local breakfast place in San Francisco, California, for seven years. It was a small place, but it served a lot high-end clients like the Mayor and football players. We’d sometimes have to wait an hour or longer on busy brunch days. People would pull out the “I Know the Owner” card in order to get a seat. There was only one problem.
They didn’t know that both owners worked on the line every day and were right beside us. I would then say: “Oh let me go get them.” I’m sure that they would love to say hello! The look on their face when the owner came out and said: “I’m so sorry where have we met?” Was priceless. It was the only restaurant I have ever worked in that cared more for their staff than about the customer’s satisfaction.
